Bureaucracy
Right now i am in the state of comparing life in the US with that in India. These are mainly contrasts that i noticed here, than how it works back in India.
Recently i had been to a DMV (license granting authority in the US) to get a state identification card. It is a very important document, an equivalent of the driver's license for the people who dont know how to drive. So, i had gone to the office expecting atleast a wait of 2 hours to get the form, and then a wait of 15 days or more to get the ID. I was out of there in 15 mins flat with the ID!!!! I had taken all the documents, they verified them, entered all data they wanted, took a picture, printed the card and wala - its done!
The office was not a dungeon, as it usually is if its a government building in India. People want to finish the work early. No delays tolerated. If you dont have the right documents, leave. No excuses entertained. Everything, and i mean everything, is available on the internet. Get the info, use it to get the work done quicker. And most importantly of all, the customer is the Boss here. If he says he doesnt like it, thats it. No arguments. This is one thing i really miss back in India. Every place we go, the service provider acts the master. Thats not the way it should be. Isnt it?
Recently i had been to a DMV (license granting authority in the US) to get a state identification card. It is a very important document, an equivalent of the driver's license for the people who dont know how to drive. So, i had gone to the office expecting atleast a wait of 2 hours to get the form, and then a wait of 15 days or more to get the ID. I was out of there in 15 mins flat with the ID!!!! I had taken all the documents, they verified them, entered all data they wanted, took a picture, printed the card and wala - its done!
The office was not a dungeon, as it usually is if its a government building in India. People want to finish the work early. No delays tolerated. If you dont have the right documents, leave. No excuses entertained. Everything, and i mean everything, is available on the internet. Get the info, use it to get the work done quicker. And most importantly of all, the customer is the Boss here. If he says he doesnt like it, thats it. No arguments. This is one thing i really miss back in India. Every place we go, the service provider acts the master. Thats not the way it should be. Isnt it?
posted by Vineet at
10:28 PM
3 Comments:
True, since things are the same in Europe. When one gets into an office here (any office), he has to first take the slip with his waiting number, and then wait for his turn to come up. No queue system first of all. Then, when you are at the counter, it everywhere is a quick procedure. I was at the Tax Office, to get my Tax Document, and it took just 5 mins for me to become an official tax payer to the Danish government. For the other things also, provide the right documents and you are through, no hassles at all.
But I think this is not beauracracy, this is just more professionalism. Everyone is assigned a job, and would not like to waste time in other things. Its the clients responsibility to do his homework before coming to the counter. Ofcourse it anyone is badly confused, or has an awkward situation at hand, the officials are helpful, but in general, homework is expected, and the reward is an efficient service.
By
Rajesh, At
4:34 PM
I too completely agree with you ... got my SSN application submitted within 15 minutes and without any hassles got it within 7 days or so. Till date only have bad experience with Yellow cab here ... will write about it on my blog someday ... really want to use some fantastic words for them ;-) ... but anyways everything seems amazingly efficient and professional.
By
Anonymous, At
4:03 PM
No post since long time?
By
xelways, At
10:28 AM
Post a Comment
Subscribe to Post Comments [Atom]
<< Home